Shipping & Returns
Order Processing & Delivery Times
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Orders are typically processed within 2–3 business days. During busy seasons or product launches, processing times may be slightly longer. If you need your order by a specific date, please contact us before placing your order.
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Estimated delivery times vary by destination but are typically 3-10 days within Canada.
Returns & Exchanges
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We gladly accept returns on unworn items within 14 days of delivery. Items must be returned in their original condition and packaging.
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If you would like to exchange an item, please contact us within 14 days of receiving your order, and we will be happy to process your request.
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If your order arrives damaged or if you receive the incorrect item, please contact us within 48 hours of delivery with your order number and a photo of the issue. We will work with you to resolve it as quickly as possible.
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If your order arrives damaged or if you receive the incorrect item, please contact us within 48 hours of delivery with your order number and a photo of the issue. We will work with you to resolve it as quickly as possible.
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Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. Original shipping charges are non-refundable.
Shipping Rates & Locations
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We currently ship within Canada and hope to return to serving our USA customers in the near future.
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Shipping rates are calculated at checkout based on your location and order size and desired delivery times.
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Shipping options within Canada are as follows:
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Canada Post Flat Rate Box - Trackable
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5 - 7 business days, CAD $20.00
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Canada Post Small Packet - not trackable
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5 - business 10 days, CAD $5.00
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Free shipping on orders $100 or more
HEARTMADE HAPPINESS GUARANTEE

